Refund policy

Refund & Return Policy

At Vittore Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition;

  • Be free from damage caused by misuse;

  • Include the original packaging, accessories, and components, when applicable.

Some products may have specific return conditions, which will be stated on the product page when applicable.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photos or videos of the product and its packaging so we can properly assess the issue.

If the issue is confirmed to be our responsibility or the result of shipping damage, we will provide an appropriate solution, which may include a replacement or a full refund.

3. Items Not Eligible for Return

Returns may not be accepted if the item:

  • Has been damaged through misuse or improper handling;

  • Has been modified, altered, or repaired by the customer;

  • Shows signs of excessive use;

  • Is missing essential accessories or components that prevent it from being resold.

Products with specific return restrictions will have those restrictions stated on their product page.

4. How to Request a Return

To request a return or refund, contact us at:

ContactVittoreStore@gmail.com

Please include:

  • Your name;

  • Order number;

  • Product you wish to return;

  • Reason for the return;

  • Photos or videos, if applicable.

Our customer service team will review your request and provide further instructions.

Please do not send any product back without receiving return instructions from our team first.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase, whenever possible.

Please allow your bank or payment provider additional processing time for the refunded amount to appear in your account. Processing times may vary depending on your payment provider.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at ContactVittoreStore@gmail.com.

Orders that have not yet been processed or shipped may be canceled.

If your order has already been processed or shipped, cancellation may no longer be possible, and you may need to wait until the order is delivered before requesting a return.

If an order cannot be shipped within the timeframe promised at the time of purchase, we will provide the appropriate cancellation and refund options in accordance with applicable U.S. law.

7. Partial Refunds

In certain circumstances, a partial refund may be offered, such as when only part of an order is returned or when the returned item does not meet all of the return requirements.

8. Return Shipping

Unless the item is defective, damaged, incorrect, or the return is otherwise the responsibility of Vittore Store, the customer may be responsible for return shipping costs.

Return shipping instructions and any applicable costs will be communicated before the return is processed.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: ContactVittoreStore@gmail.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

We are committed to reviewing every request fairly and providing a reasonable solution in accordance with our policies and applicable laws.

Vittore Store